Frequently Asked Questions

Everything you need to know about shopping with ShopZoo

How long will it take to receive my order?

Standard shipping typically takes 3 to 7 business days within the continental United States. International shipping times vary by location but usually range between 10 to 21 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, ShopZoo ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Please check the specific product description page or contact our support team for warranty details on individual items.